Delivery Information
What delivery costs, why an order can arrive in more than one delivery, and what happens on the day. For returns, exchanges and faulty goods, see returns and refunds.
One delivery charge, however many brands
We supply security products from several manufacturers, including Bulldog, SAS, RAM and Fullstop. Each manufacturer sends its products to you directly from its own warehouse, so each brand in your basket is a separate delivery.
Normally that would mean a delivery charge for every brand. With us it doesn’t: you only pay the dearest single delivery charge in your basket, and we cover the rest. Your basket and checkout show what the other deliveries would have cost, so you can see what you’ve saved.
How much will delivery cost?
Delivery is worked out in your basket from what you’re buying, and you’ll see the exact charge, including VAT, before you pay.
- Parcels: most locks, clamps and accessories go by courier at the manufacturer’s standard rate.
- Spare keys: Bulldog spare keys are sent free.
- Heavy and bulky items: security posts, bollards and some larger items travel on a pallet, at a flat pallet rate shown in your basket.
- Very large items: RAM posts over 1200mm go on a double pallet, which has to be priced for your address. We’ll contact you with the cost before we send it, and you can decide whether to go ahead.
Where do you deliver?
We deliver to UK addresses. Our standard rates cover mainland UK.
Deliveries to the Scottish Highlands and islands, Northern Ireland and other offshore addresses can carry a surcharge from the carrier, depending on what you order. If yours does, we’ll contact you with the extra cost before anything is sent, and you can decide whether to go ahead. If you’d like to know first, get in touch before you order.
Why might my order arrive in more than one delivery?
Because each manufacturer sends its own products, an order with two brands in it will usually arrive as two deliveries, sometimes on different days and with different couriers. If part of your order turns up before the rest, the rest is on its way.
How long will delivery take?
It depends on the manufacturer and the product, and on whether it’s going by courier or on a pallet. If you need something by a particular date, call us on 01952 740308 before you order and we’ll check stock and timings with the manufacturer for you.
Pallet deliveries: someone needs to be in
Pallet deliveries are booked in, so the delivery day is arranged with you beforehand. Please make sure:
- Someone is there on the arranged day to take the delivery. If nobody is in, the carrier can charge for a second delivery, which we would have to pass on.
- There is access for a delivery vehicle to reach your address.
- You can move it from there. Goods are delivered to your address, not carried into position or fitted, and posts and bollards are heavy, so you may need a second pair of hands.
What if I’m out when a parcel arrives?
Parcels go by courier, and if nobody is in, the courier will follow its usual process for rearranging delivery. If you have somewhere secure a parcel can be left, add it in the order note at checkout. Anything left in a safe place at your request is left at your own risk.
Check your delivery when it arrives
Please check everything as soon as it arrives, and before you fit anything. If something is damaged or missing, tell us as soon as you can, ideally within 48 hours, with photos if you can, so we can take it up with the manufacturer quickly. If the packaging is clearly damaged when it arrives, note that when you sign for it.
Good to know
- One address per order: we can’t split an order between addresses.
- A daytime phone number: please leave one at checkout, so we and the carrier can reach you about your delivery.
- Out-of-stock items: if something you order isn’t available, we’ll contact you to talk through what you’d like to do.
Still need a hand?
If you have a question about an order, or want to check a delivery before you buy, call us on 01952 740308 (Monday to Friday, 8.30am to 5pm) or send us a message.
