Terms & Conditions

These terms apply when you buy from simplysecuredirect.co.uk. Please read them before you order. Nothing in them affects your legal rights as a consumer.

About us

Simply Secure Direct is a trading name of Simply Secure (UK) Ltd, a company registered in England and Wales (company number 08863892). Our registered address is Unit 4B, Rodenhurst Business Park, Roden, Shrewsbury, Shropshire, SY4 4QU. Our VAT number is 854 809 200.

You can contact us on 01952 740308 (Monday to Friday, 8.30am to 5pm) or by email at [email protected].

Your order

When you place an order, we’ll email you to confirm we’ve received it. That email isn’t yet our acceptance. Our contract with you starts when we email to confirm your order has been accepted or sent.

We may decline an order, for example if an item is no longer available, a price is clearly wrong, or we can’t deliver to your address. If we do, we’ll tell you and refund anything you’ve paid in full.

Prices and payment

Prices are in pounds sterling and include VAT. Delivery is charged separately and shown in your basket and at checkout before you pay.

You can pay by debit or credit card, Apple Pay or Google Pay. Payments are processed securely by Stripe, and we never see or store your full card details. You can also pay with Klarna, which is provided by Klarna under its own terms; Klarna will show you those terms before you agree to them.

If a price on the website is clearly wrong, we’ll contact you before your order is sent, so you can confirm it at the correct price or cancel it for a full refund.

Products

Product photos are for illustration. Colours and finishes can vary slightly from how they look on screen. Security ratings and certifications, such as Sold Secure, are those given by the manufacturer for that product.

Some products are made for you, such as spare keys cut to your key number or locks keyed alike to your existing keys. Different cancellation rules apply to these (see our returns and refunds page). Where this applies, we’ll make it clear before you order.

If you’re not sure a product will suit your vehicle, trailer or property, please call us before ordering and we’ll help.

Delivery

Our delivery information page explains delivery charges, where we deliver and what happens on the day. It forms part of these terms.

You pay one delivery charge per order, however many items you buy. Where an order contains items from more than one manufacturer, you pay the dearest single delivery charge among them.

Our standard delivery charges cover mainland UK. Some items, and deliveries to the Scottish Highlands and islands, Northern Ireland and other offshore addresses, need a delivery price for your address. If your order does, we’ll contact you with the cost before anything is sent, and you can choose to go ahead or cancel for a full refund.

Most of our products are sent directly from the manufacturer, so an order with more than one brand in it usually arrives as separate deliveries, sometimes on different days and with different couriers.

We’ll deliver your order without undue delay and, unless we agree a different time with you, within 30 days of our contract starting. If we can’t, we’ll let you know, and you can cancel for a full refund.

Goods are delivered to your address. We don’t carry them into position, assemble or fit them as part of a delivery.

Ownership and responsibility

The goods become yours, and your responsibility, once they’re delivered to you or to someone you’ve asked to receive them, or left in a safe place you’ve asked us to use.

Cancelling and returning

You can cancel most orders within 14 days of receiving your goods, without giving a reason. Our returns and refunds page explains how to cancel, what can’t be cancelled and how refunds work. It forms part of these terms.

Faulty goods

Everything we sell must be as described, fit for purpose and of satisfactory quality. If it isn’t, you have legal rights to a repair, replacement or refund, which our returns and refunds page explains. Any manufacturer’s guarantee is in addition to these rights.

Please follow the manufacturer’s fitting instructions. We’re not responsible for damage or failure caused by fitting a product incorrectly, using it for something it isn’t designed for, or normal wear and tear.

Our responsibility to you

If we break these terms, we’re responsible for loss or damage you suffer that is a foreseeable result of it. We’re not responsible for loss or damage that wasn’t foreseeable when the contract was made.

We don’t exclude or limit our liability where it would be unlawful to do so. This includes death or personal injury caused by our negligence, fraud, and your rights under the Consumer Rights Act 2015.

If you buy for business purposes, we’re not liable to you for loss of profit, loss of business or business interruption, and our total liability for any order is limited to the price of that order.

Using this website

You may use this website to find out about our products and services and to buy from us. Please don’t copy its content for commercial use or try to interfere with how it works. We try to keep the information on it accurate and up to date, but product details can change, and we may update the website at any time.

Your personal information

We use your details to process and deliver your order, as explained in our privacy policy.

Complaints

If something goes wrong, please call or email us first, and we’ll do our best to put it right.

Law and courts

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on the website when you placed it.

Last updated: November 2026